Implementation Project Manager

Paperless Parts, Inc.; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness stipend

Unlimited PTO

Training & conferences

Job summary

Paperless Parts, Inc. in Boston, MA seeks an Implementation Project Manager II to lead enterprise SaaS deployments, guiding manufacturers through digital transformations.

You will translate complex business requirements into platform configurations, manage multi-stream timelines, risk, and budgets, and drive change with executive sponsors.

Work is on-site three days a week with some travel to customer sites; you’ll run training programs and stakeholder reviews to maximize platform adoption.

Qualifications

• Capability to master complex software features quickly and translate customer business logic into technical configurations
• Demonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgets
• Proven ability to build trust and navigate change management with executive sponsors and cross-functional teams
• Based in Boston, MA (3 days/week on-site) with willingness to travel to customer sites 1–3 times per month
• Demonstrated track record of leading enterprise software deployments in customer-facing SaaS environments
• Prior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrations
• Exposure to Lean Six Sigma methodologies or designing enterprise-level training programs

Responsibilities

• Drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations
• Act as a consultative partner, aligning customer operations with platform capabilities while navigating change management
• Lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams
• Balance implementation timelines, resource allocation, scope, and budget with precision
• Lead end-user training programs and interactive workshops for enterprise customer teams
• Translate complex customer business requirements into optimal platform configurations that drive long-term value
• Assess project health metrics to identify delivery risks and mitigation strategies
• Identify operational gaps within deployment lifecycle and create scalable workflow enhancements

Skills

Project management

Change management

Risk management

Budget management

Executive communications

Tools

ERP integrations

Enterprise software

Job description

• Reports To: Senior Manager - Customer Delivery
• As an Implementation Project Manager II, you will drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations
• You will act as a consultative partner, aligning customer business operations with platform capabilities while navigating change management
• In this role, you will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams
• By balancing tactical project execution with strategic product expertise, you will ensure seamless software adoption and accelerate long-term customer value
• Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams
• Balance implementation timelines, resource allocation, scope, and budget with precision
• Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency
• Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts
• Translate complex customer business requirements into optimal platform configurations that drive long-term value
• Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies
• Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements

Benefits

• Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
• Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
• Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
• Training and development: Attend conferences, classes, and trainings to hone your skills

Capability to master complex software features quickly and translate customer business logic into technical configurationsDemonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgetsProven ability to build trust and navigate change management with executive sponsors and cross-functional teamsBased in Boston, MA (3 days/week on-site) with willingness to travel to customer sites 1–3 times per monthDemonstrated track record of leading enterprise software deployments in customer-facing SaaS environmentsPrior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrationsExposure to Lean Six Sigma methodologies or designing enterprise-level training programs