Implementation Consultant

LiveRamp; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

LiveRamp is seeking an Implementation Consultant to lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring onboarding, configuration, integration, deployment, and adoption.

You will work cross-functionally with Product, Engineering, Customer Success, Sales and Support to deliver projects on time, within scope, and with a high standard of quality. Hands-on SaaS implementations experience is essential.

Qualifications

• Strong project management capabilities.
• Exceptional stakeholder management and communication skills.
• Hands-on experience managing complex SaaS implementations from initiation through production go-live.

Responsibilities

• Lead end-to-end implementation of the SaaS platform for enterprise clients from kickoff to production go-live.
• Develop rollout plans with timelines, milestones, risk mitigation, and resource planning.
• Lead kickoff meetings to define scope, governance, success metrics, and stakeholder objectives.
• Coordinate across Product, Engineering, Customer Success, Sales and Support to ensure on-time delivery.
• Translate business requirements into actionable configuration steps and roadmaps.
• Ensure artifacts meet quality standards and deadlines; manage interdependencies.
• Oversee readiness assessments and customer go-live procedures; hand off to Support.

Job description

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

You will:

As an Implementation Consultant, you will lead the end-to-end implementation of our SaaS platform for enterprise customers, ensuring successful onboarding, configuration, integration, deployment, and adoption. You will work cross-functionally with Product, Engineering, Customer Success, Sales, and Support teams to deliver projects on time, within scope, and with a high standard of quality.

This role requires strong project management capabilities, exceptional stakeholder management, excellent communication skills, and hands‑on experience managing complex SaaS implementations from initiation through production go‑live.

Customer Implementation & Delivery

• Manage the complete SaaS deployment lifecycle for enterprise clients, from initial kickoff through final production.

• Formulate comprehensive rollout strategies, including project timelines, critical milestones, risk mitigation, and resource planning.

• Lead launch meetings to define project scope, governance structures, success metrics, and manage stakeholder objectives.

• Execute high-quality delivery across multiple simultaneous customer engagements.
  Liaise with clients to capture, confirm, and archive both business and technical specifications.

• Convert complex business needs into actionable configuration steps and implementation roadmaps.

• Guarantee that all project artifacts satisfy established quality benchmarks and deadline commitments.

• Oversee project interdependencies and resolve any obstacles to successful platform adoption.

• Direct production readiness assessments and supervise client go‑live procedures.

• Perform project wrap‑up evaluations and facilitate seamless handoffs to Support and Customer Success teams.

Project Management

• Take ownership of project scope, scheduling, budgeting, risk identification, and change management processes.

• Monitor project health using standard methodologies and transparent reporting tools.

• Spot potential project threats early to apply effective preventative measures.

• Bring urgent matters to leadership attention along with proposed resolution paths.

• Ensure implementation documentation is updated and accurate throughout the project life cycle.

• Organize routine status updates for both internal teams and external partners.

• Update implementation trackers and provide precise visibility into project advancement.

Cross-functional Collaboration

• Partner with Product teams to convey customer requirements and suggest platform enhancements.

• Collaborate with Engineering to align on technical prerequisites and release cycles.

• Consult with Solution Architects to confirm the viability of proposed technical designs.

• Sync with Customer Success Managers to guarantee a frictionless post‑implementation experience.

• Engage with Sales during project initiation to confirm implementation preparedness.

• Jointly establish operational readiness with Support teams prior to client launch.

Customer Stakeholder Management

• Act