SaaS Implementation Lead - Onboarding & Launch

Convoso; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Stock options

Health insurance

401k match

Paid time off & holidays

Company events & team building

Job summary

Convoso, a leading AI-powered contact center platform, is seeking an Implementation Manager in Los Angeles. You will own post-sale client discovery, setup, training and launch support, handling multiple SaaS projects with urgency and independence.

The role emphasizes onboarding, solutioning, and revenue growth alongside a collaborative team in a hybrid work model with occasional travel.

Qualifications

• 1–3 years of experience in Implementation, Account Management or Customer Success in SaaS.
• Experience with cross-functional teams and managing multiple projects.

Responsibilities

• Installation, integration and deployment of Convoso SaaS products in client environments.
• Train customers on how to use the dialer software for admins and agents.
• Improve onboarding efficiency and product adoption.
• Communicate product and implementation details to clients at technical/functional level.
• Coordinate handoffs between Customer Success and Sales teams.

Skills

SaaS experience

Implementation

Account management

Customer success

Project management

Tools

Google Suite

Salesforce

Zendesk

Vitally

Job description

Convoso, a leading AI-powered contact center platform, is seeking an Implementation Manager in Los Angeles. You will own post-sale client discovery, setup, training and launch support, handling multiple SaaS projects with urgency and independence.

The role emphasizes onboarding, solutioning, and revenue growth alongside a collaborative team in a hybrid work model with occasional travel.