SaaS Implementation Lead — North America Projects

Socket.dev; Carlsbad (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking an Implementation Specialist for North America to lead delivery of Unimarket solutions. You will manage projects from planning through customer training, configure sites, and coordinate integrations with ERP and finance systems.

As part of a fast-growing SaaS environment, you will work with internal teams and customers, document progress, and drive project success while expanding product knowledge and industry practices.

Qualifications

• Relevant work experience in a SaaS environment (business operations, product management or project management).
• Excellent problem solving skills.
• Experience with SaaS implementations and integrations to ERP, finance, and third-party solutions.
• High proficiency in Excel and business software applications.
• Ability to work independently in a hands-on, proactive environment.
• Process-oriented and detail-focused.
• AI literacy and adaptability with daily use of AI tools (Claude, data analysis, etc.).

Responsibilities

• Ensure the success and timeliness of customer projects.
• Collaborate with Supplier Integration, Support, Customer Success, Account Management and Development/Technical teams.
• Guide customers through implementation journeys, build relationships, and deliver high-quality service.
• Document projects (Plans, Handoff Documents, Training, Process flows).
• Gather and share feedback on products and solutions from new customers.
• Stay up-to-date on Unimarket product knowledge and industry practices.
• Travel to visit customers and attend events.
• Learn new modules/features when Unimarket acquires new solutions.

Skills

SaaS implementation

Problem solving

Independent work

Process oriented

AI literacy

Adaptability

Learn new tools

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

Socket.dev is seeking an Implementation Specialist for North America to lead delivery of Unimarket solutions. You will manage projects from planning through customer training, configure sites, and coordinate integrations with ERP and finance systems.

As part of a fast-growing SaaS environment, you will work with internal teams and customers, document progress, and drive project success while expanding product knowledge and industry practices.