SaaS Implementation Lead: Go-Live & Delivery

Element451

Oregon

Hybrid

USD 120,000 - 160,000

Full time

7 days ago

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Job summary

Element451 is seeking an Implementation Lead to own end-to-end customer implementations, from kickoff to go-live and handoff to Customer Success. You will coordinate timelines, decisions, and stakeholder alignment, ensuring successful adoption of the platform to meet customer goals.

You will drive structured discovery, translate requirements into phased implementation plans, and partner with Integrations Architects and Product for complex decisions, while leading cross-functional sessions and

Qualifications

4-8 years in SaaS implementation, project delivery, or customer onboarding.
Proven ability to run multiple implementations concurrently with stakeholders.
Comfort working with technical and non-technical audiences.
Experience with CRM/marketing automation implementations is a strong plus.

Responsibilities

Lead go-live delivery from kickoff through go-live and handoff to Customer Success.
Build and manage the project plan: milestones, dependencies, decisions, and weekly rhythm.
Drive accountability across internal teams and customer stakeholders to meet timelines.
Conduct structured discovery to clarify goals, workflows, and measurable success criteria.
Translate requirements into phased implementation timelines and approach.
Partner with Integrations Architect and Product on complex design decisions.
Maintain go-live readiness, risk management, and clear tradeoffs when needed.
Coordinate with Adoption & Enablement and Integrations specialists for clean landings.