SaaS Implementation Lead - Delivery & Customer Advocate

Gotransverse; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Gotransverse in Austin is seeking an Implementation Project Manager to own delivery from discovery through go-live. You’ll coordinate our Solution Architects, Engineering, Product Management and integration partners to deliver projects on scope, schedule and budget.

You’ll act as the customer’s advocate inside Gotransverse, manage several projects at once, and translate complex business models into clear technical requirements while driving cross‑functional collaboration and timely sign-offs.

Qualifications

• 3+ years managing customer-facing software implementations.
• 2+ years with SaaS or enterprise applications.
• Experience managing multiple concurrent projects and budgets.
• Strong communication and cross-functional leadership.
• Knowledge of project management methodologies and reporting.

Responsibilities

• Learn each customer’s business model and translate it into business and technical requirements.
• Own Gotransverse’s delivery across discovery, solution design, configuration, integration, data migration, testing, go-live and handoff to Customer Success.
• Partner with the customer’s project manager to align plans, dependencies, timelines and decisions across both teams.
• Manage project plans, resources, milestones and deliverables across multiple concurrent projects.
• Manage project financials, including hours against the SOW balance, resource utilization, forecast to complete and burn-down reporting.
• Control scope through SOWs, change requests and acceptance criteria, and commercial decisions when needed.
• Identify risks, dependencies and issues early, and provide options and recommendations.
• Lead joint status meetings and report clearly to customer and internal stakeholders.
• Make sure milestones, deliverables and customer sign-offs are completed and documented.
• Advocate for customers with Product and Engineering on enhancements and customer‑specific services.

Skills

Project management

SaaS experience

Enterprise applications

Cross-functional leadership

Stakeholder communication

Risk management

Job description

Gotransverse in Austin is seeking an Implementation Project Manager to own delivery from discovery through go-live. You’ll coordinate our Solution Architects, Engineering, Product Management and integration partners to deliver projects on scope, schedule and budget.

You’ll act as the customer’s advocate inside Gotransverse, manage several projects at once, and translate complex business models into clear technical requirements while driving cross‑functional collaboration and timely sign-offs.