SaaS Implementation Lead - Data Onboarding & Adoption

VTS; New York (NY); On-site; USD 76,000 - 93,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Equity packages

Flexible PTO

Job summary

VTS is seeking an Implementation Manager in New York, NY to guide clients through data onboarding, milestone approvals, and product adoption. You will work within the Implementation Services team, aligned to Lease, Marketing and Data projects, with some Activate engagements as needed.

This role requires project management and SaaS experience, strong communication, and the ability to work independently. The position is based in-office in New York four days per week, with a focus on structured

Qualifications

• Prior experience in project management and SaaS.
• Strong communication skills and ability to work independently.
• Comfort with structured execution and detailed workflows.

Responsibilities

• Work cross-functionally across teams to support a consistent client experience from pre-sale through implementation and early adoption.
• Plan, schedule, and manage project timelines from kickoff through go live while ensuring milestones are delivered on time and within scope.
• Support technical onboarding including client data collection, data ingest coordination, integration reviews, validation, and troubleshooting.
• Facilitate recurring project touchpoints to ensure clients are meeting requirements and progressing toward approval and adoption.
• Create clear and structured implementation plans based on client goals, including data workflows, automation opportunities, and recommended processes.
• Manage hands-on implementation tasks such as reviewing data, updating configurations, preparing documentation, coordinating follow ups, and executing process checklists.
• Maintain high attention to detail while balancing recurring task-driven work with end-to-end project ownership.
• Collaborate with internal teams to escalate blockers, resolve issues, support UAT, and ensure a smooth handoff into ongoing support.
• Flex between LMD and Activate projects as needed while maintaining a consistent delivery standard.

Skills

Project management

SaaS experience

Communication skills

Independent work

Job description

VTS is seeking an Implementation Manager in New York, NY to guide clients through data onboarding, milestone approvals, and product adoption. You will work within the Implementation Services team, aligned to Lease, Marketing and Data projects, with some Activate engagements as needed.

This role requires project management and SaaS experience, strong communication, and the ability to work independently. The position is based in-office in New York four days per week, with a focus on structured