SaaS Implementation & Customer Success Lead

Johnson Controls; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package (401K,

On-the-job/cross-training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls in Raleigh, NC seeks a project-focused professional to lead customer projects from kickoff to completion, ensuring on-time delivery and alignment with business goals.

You will serve as the main liaison between customers and internal teams, gathering requirements, managing documentation, and driving satisfaction while leveraging your SaaS implementation and software configuration experience. Occasional travel may be required.

Qualifications

• Strong project management and cross-functional coordination experience.
• Experience with SaaS implementations or customer onboarding projects.
• Experience configuring software or systems.
• Excellent business analysis and requirements gathering skills.

Responsibilities

• Lead customer projects from kickoff through completion, on time and within budget.
• Act as the primary liaison between customers and technical teams; gather requirements and manage documentation.
• Communicate project status and drive customer satisfaction throughout the lifecycle.
• Translate customer needs into actionable deliverables and track progress.

Skills

Project management

Customer success

SaaS implementations

Software configuration

Business analysis

Stakeholder management

Education

Bachelor's degree or equivalent work experience

Tools

AutoCAD

Job description

Johnson Controls in Raleigh, NC seeks a project-focused professional to lead customer projects from kickoff to completion, ensuring on-time delivery and alignment with business goals.

You will serve as the main liaison between customers and internal teams, gathering requirements, managing documentation, and driving satisfaction while leveraging your SaaS implementation and software configuration experience. Occasional travel may be required.