SaaS Implementation & Customer Success Lead

Comply365

Beloit (WI)

Hybrid

USD 90,000 - 120,000

Full time

2 days ago

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Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid Holidays

401(k) plan with company

Comprehensive benefits package

Paid parental leave

Learning and development opportunities

Employee referral bonus

Job summary

Comply365 in Beloit, WI is seeking a Customer Delivery Manager to guide customer implementations of our SaaS solutions from planning to go-live. You will tailor configurations, deliver training, and collaborate with Product, R&D, and Support to ensure successful adoption.

This hybrid role expects office presence in Beloit 3 days per week and international travel roughly one week per month. The ideal candidate is customer-focused, organized, and adept at translating business needs into effective

Qualifications

Relevant experience in SaaS implementations and customer delivery.
Strong communication and presentation skills.
Willingness to travel internationally.
Aviation or aerospace familiarity is a plus.

Responsibilities

Lead customer implementations and onboarding from planning through go-live.
Understand customer needs and help define and build solutions using our SaaS platform.
Configure the system based on customer requirements and best practices.
Deliver customer training and enablement to ensure successful adoption.
Work closely with customers to resolve challenges and drive successful outcomes.
Collaborate with Product, R&D, Support, and other teams to deliver customer solutions.
Identify opportunities to improve the implementation and customer experience.