SaaS Implementation & Customer Enablement Manager

Comply365; Beloit (WI); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Flexible work environment

Paid holidays

401(k) plan

Comprehensive benefits

Job summary

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. The role focuses on guiding customers through SaaS implementations, ensuring they gain value from our platform, and delivering effective training. The position is hybrid to Beloit, WI, with 3 days in the office.

The ideal candidate is customer-focused, organized, and adept at configuring solutions while collaborating with cross-functional teams to achieve successful outcomes. Travel internationally is expected.

Qualifications

• Experience implementing SaaS solutions for customers.
• Ability to rapidly learn new technologies and adapt to client needs.
• Excellent verbal and written communication, with strong presentation skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and interpersonal skills for customer success.
• Aviation or aerospace exposure is a plus.

Responsibilities

• Lead customer implementations and onboarding from planning through go-live.
• Understand customer needs and map them to our SaaS platform solutions.
• Configure the system based on customer requirements and best practices.
• Deliver customer training and enablement to drive adoption.
• Collaborate with Product, R&D, Support, and other teams to deliver solutions.
• Identify opportunities to improve the implementation and customer experience.
• Travel internationally ~1 week per month to support customers.

Skills

SaaS implementations

Learning new tech

Communication skills

Customer-facing

Organized & proactive

Problem solving

Aviation experience

Travel internationally

Job description

Comply365 is seeking a Customer Delivery Manager to join our Delivery team in the US. The role focuses on guiding customers through SaaS implementations, ensuring they gain value from our platform, and delivering effective training. The position is hybrid to Beloit, WI, with 3 days in the office.

The ideal candidate is customer-focused, organized, and adept at configuring solutions while collaborating with cross-functional teams to achieve successful outcomes. Travel internationally is expected.