SaaS Implementation & Adoption Specialist - Remote Fridays

Intaker; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Remote Fridays

Unlimited snacks and beverages

Happy Hour Thursdays

Business trips

Career growth opportunities

Job summary

Intaker, based in Los Angeles, is seeking an Implementation Specialist to drive end-to-end product implementation and ensure outstanding customer experience for law firms using our SaaS platform.

You will collaborate with sales, product, and engineering teams to understand client needs, become product experts, and educate customers on new features while contributing to account retention and growth.

Qualifications

• Bachelor's degree in Engineering, Business or other analytical fields.
• Excellent communication and interpersonal skills to work collaboratively with customers and internal teams.

Responsibilities

• End-to-end implementation of various features.
• Work closely with sales and customer success to understand customers' needs and ensure successful product implementation.
• Become an expert in how the product functions.
• Educate customers about product features and new functionalities.

Skills

Communication

Interpersonal skills

Organized

Detail-oriented

Customer-focused

Fast-paced environment

Education

Bachelor's degree in Engineering, Business or analytical fields

Job description

Intaker, based in Los Angeles, is seeking an Implementation Specialist to drive end-to-end product implementation and ensure outstanding customer experience for law firms using our SaaS platform.

You will collaborate with sales, product, and engineering teams to understand client needs, become product experts, and educate customers on new features while contributing to account retention and growth.