Customer Success Representative

Intaker; Los Angeles (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus up to 10%

Healthcare options

401(k) with match

Unlimited PTO

Remote Fridays

Snacks and coffee

Weekly happy hours

Trips and team events

Career growth opportunities

Job summary

Intaker, a fast-growing SaaS startup in Los Angeles, seeks a Customer Success Representative to drive adoption and retention. You will lead face-to-face meetings with clients, collaborate with sales and implementation teams, and become the subject-matter expert on our platform.

Applicants should hold a bachelor’s degree and excel in communication; preferred background in SaaS customer success or sales. The role offers growth opportunities, benefits, and remote Fridays in a hybrid environment.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field
• Strong communication and interpersonal skills to work with customers and internal teams

Responsibilities

• Lead face-to-face meetings regarding customer accounts and features
• Collaborate with sales and implementation teams to understand client needs
• Become a subject-matter expert on our platform and its functionality
• Train and educate customers on product features
• Deliver an exceptional customer experience to drive long-term adoption

Skills

Communication

Interpersonal skills

Detail-oriented

Organized

Education

Bachelor’s degree in Business, Engineering, or related field

Job description

Your career in the Software-as-a-Service (SaaS) industry starts here. Intaker is seeking a motivated and customer-focused individual to join our team as a Customer Success Representative.

As a fast-growing technology startup based in Los Angeles, we’re transforming the legal industry by providing innovative software tools that automate client intake processes for law firms. Our mission is to help law firms streamline how they onboard clients—and we’re looking for someone who’s passionate about supporting customers, ensuring successful adoption, and driving retention.

Who You Are:

• Thrive in fast-paced environments
• A natural people person who enjoys connecting with others
• An excellent communicator with a positive, can-do attitude
• Detail-oriented, organized, and dependable

Responsibilities:

• Lead face-to-face meetings regarding customer accounts and features
• Collaborate with sales and implementation teams to understand client needs
• Become a subject-matter expert on our platform and its functionality
• Train and educate customers on product features
• Deliver an exceptional customer experience to drive long-term adoption

Requirements:

• Bachelor’s degree in Business, Engineering, or a related field
• Strong communication and interpersonal skills to work effectively with customers and internal teams

Preferred Qualifications:

• Experience in Customer Success, Implementation, or Sales within a SaaS company

Compensation and Benefits:

• Bonus: Up to 10% of base (determined annually in December)
• Healthcare: Medical, Dental, and Vision plan options
• Retirement: 401(k) with up to 4% company match
• Unlimited PTO
• Remote Fridays
• Unlimited snacks, coffee, and more
• Weekly team happy hours
• Business trips and team-building events
• Clear career growth opportunities in a scaling startup

At Intaker, we value growth, professional development, and collaboration. You’ll join a team of talented professionals passionate about making a difference in the legal industry. As a Customer Success Representative, you’ll play a key role in ensuring customers succeed with our product, while gaining hands-on experience across sales, product, and engineering teams.

If you’re ready to grow your career at an innovative and fast-moving SaaS startup, we’d love to hear from you.