SaaS Customer Success Specialist

Intaker; Los Angeles (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus up to 10%

Healthcare options

401(k) with match

Unlimited PTO

Remote Fridays

Snacks and coffee

Weekly happy hours

Trips and team events

Career growth opportunities

Job summary

Intaker, a fast-growing SaaS startup in Los Angeles, seeks a Customer Success Representative to drive adoption and retention. You will lead face-to-face meetings with clients, collaborate with sales and implementation teams, and become the subject-matter expert on our platform.

Applicants should hold a bachelor’s degree and excel in communication; preferred background in SaaS customer success or sales. The role offers growth opportunities, benefits, and remote Fridays in a hybrid environment.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field
• Strong communication and interpersonal skills to work with customers and internal teams

Responsibilities

• Lead face-to-face meetings regarding customer accounts and features
• Collaborate with sales and implementation teams to understand client needs
• Become a subject-matter expert on our platform and its functionality
• Train and educate customers on product features
• Deliver an exceptional customer experience to drive long-term adoption

Skills

Communication

Interpersonal skills

Detail-oriented

Organized

Education

Bachelor’s degree in Business, Engineering, or related field

Job description

Intaker, a fast-growing SaaS startup in Los Angeles, seeks a Customer Success Representative to drive adoption and retention. You will lead face-to-face meetings with clients, collaborate with sales and implementation teams, and become the subject-matter expert on our platform.

Applicants should hold a bachelor’s degree and excel in communication; preferred background in SaaS customer success or sales. The role offers growth opportunities, benefits, and remote Fridays in a hybrid environment.