SaaS Customer Value & Adoption Lead

Sierra Ventures; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Parental leave

Vacation and holidays

Career development

Job summary

Phenom is seeking a Customer Value Manager to engage with customers globally and drive adoption of the TXM platform, delivering measurable value and supporting expansion and retention. The role emphasizes customer experience, value attainment, and post-go-live relationship management.

The CVM will educate customers on new capabilities, work with stakeholders to ensure a smooth journey, and lead adoption plans and end-user training. This is a 5-days-a-week on-site position.

Qualifications

• 5+ years in a Customer Success/Value Manager role within SaaS.
• Experience using metrics and reporting to manage customer functions.
• Ability to have value-based conversations with business executives and clients.
• Experience managing products, offerings, and customer experience.

Responsibilities

• Deliver business impact and value for customers by understanding objectives and opportunities.
• Drive value of deployed solutions to drive retention and adoption optimization.
• Educate customers on new capabilities and position value propositions.
• Collaborate with stakeholders to ensure a smooth customer journey.
• Oversee stakeholder relationships post-signature and after go-live.
• Create adoption plans after sales handover and define partner expectations.
• Oversee training and certification for end users.
• Host regular office hours for go-live and early adoption metrics.

Skills

Customer Success

Value Mgmt

SaaS

Executive communication

Project management

Job description

Phenom is seeking a Customer Value Manager to engage with customers globally and drive adoption of the TXM platform, delivering measurable value and supporting expansion and retention. The role emphasizes customer experience, value attainment, and post-go-live relationship management.

The CVM will educate customers on new capabilities, work with stakeholders to ensure a smooth journey, and lead adoption plans and end-user training. This is a 5-days-a-week on-site position.