Customer Value & Adoption Manager

Sierra Ventures; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Onsite work

Job summary

Phenom is seeking a Customer Value Manager to drive adoption and value realization of the TXM platform for enterprise customers. You will partner with Product, Sales, and Support to ensure onboarding, training, and ongoing success.

In this onsite, five days a week role, you’ll develop training plans, deliver value-based conversations with executives, and enhance customer retention through strategic recommendations.

Qualifications

• 5+ years experience as a Customer Value Manager or related role.
• Experience using technology, metrics, and reporting to manage a customer support function.
• Ability to have value-based conversations with business executives and clients.
• Experience managing products, offerings and customer experience with products.
• Strong organizational and project management skills.

Responsibilities

• Evaluate SOW and develop training plans and strategic consulting for early adoption for new Enterprise Customers.
• Virtual teaching on platform usage around CRM/plug-ins during the first 90 days post-sale.
• Re-engage current customers with on-site and written training materials.
• Deliver business impact and value by understanding customer objectives and opportunities.
• Drive value of deployed solutions and advise on adoption of new TXM features.
• Educate customers on new product capabilities and platform expansion.
• Collaborate with Product, Sales, Implementation, Support, Development and Account Management.
• Establish stakeholder relationships post-signature and post-go-live.
• Create success and adoption plans with key stakeholders after handover.
• Oversee training and certification and monitor adoption metrics to maximize value.

Skills

Customer success

Value-based selling

Executive communication

Project management

SaaS metrics

Job description

Phenom is seeking a Customer Value Manager to drive adoption and value realization of the TXM platform for enterprise customers. You will partner with Product, Sales, and Support to ensure onboarding, training, and ongoing success.

In this onsite, five days a week role, you’ll develop training plans, deliver value-based conversations with executives, and enhance customer retention through strategic recommendations.