Customer Value & Adoption Leader

Phenom; Ambler (Montgomery County); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health & wellness

Flexible schedules

Career development

Perks in all locations

Job summary

Phenom is seeking a Customer Value Manager (CVM) to engage with customers globally and drive adoption of the TXM platform, translating into customer value and platform expansion opportunities.

The CVM will deliver training, enablement, and strategic recommendations to ensure high retention and value realization for enterprise clients. This onsite role requires strong customer-facing and cross-functional collaboration.

Qualifications

• 5+ years of experience as a Customer Value Manager or related role.
• Experience using metrics and reporting to manage customer support functions.
• Ability to discuss value with business executives and clients.
• Experience managing products and customer experience.

Responsibilities

• Evaluate SOW and develop training plans for early adoption with Enterprise Customers.
• Provide virtual training on platform usage during first 90 days after sale.
• Re-engage current customers with on-site training and training materials.
• Deliver business impact and drive retention through value realization.
• Collaborate with Product, Sales, Implementation, Support, and Account Management to strengthen customer journey.
• Establish and manage key stakeholder relationships post-signature and post-go-live.
• Create success and adoption plans with stakeholders after sales handover.
• Oversee training and certification, host office hours, monitor adoption metrics.

Skills

Customer Value Manager experience

SaaS adoption experience

Executive-level communication

Job description

Phenom is seeking a Customer Value Manager (CVM) to engage with customers globally and drive adoption of the TXM platform, translating into customer value and platform expansion opportunities.

The CVM will deliver training, enablement, and strategic recommendations to ensure high retention and value realization for enterprise clients. This onsite role requires strong customer-facing and cross-functional collaboration.