Client Value & Success Specialist (SaaS)

Limelight Health; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Benefits programs

Flexible hours

Career development opportunities

Location perks in every office

Job summary

Phenom is seeking a Customer Value Specialist to deliver exceptional customer support and maximize client value. You will be the main point of contact for assigned clients, fostering strong relationships and guiding them to success with our AI-powered talent experience platform.

You will collaborate with internal teams, train clients on products, and analyze usage data to identify growth opportunities. This onsite role offers competitive salary, benefits, and career development in a fast-growing

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years in a customer-facing role, preferably in a SaaS or technology company.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Excellent problem-solving and analytical skills.
• Proven track record of providing exceptional customer support and driving customer satisfaction.
• Ability to work independently and manage multiple tasks and priorities.
• Proficient in CRM systems and Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs.
• Conduct regular check-ins with clients to ensure they are satisfied with our products and services and identify opportunities for improvement.
• Collaborate with internal teams to address client needs and provide solutions that align with their goals.
• Act as a subject matter expert on our products and services, providing guidance and training to clients as needed.
• Monitor and analyze client usage data to identify trends and opportunities for upselling and cross-selling.
• Maintain accurate and up-to-date client records and documentation in our CRM system.
• Continuously seek ways to improve the customer experience and provide feedback to the product and development teams.
• Review customer metrics and improve retention across a large portfolio of accounts.

Skills

Communication

Relationship building

SaaS experience

Problem-solving

Independent worker

CRM proficiency

Education

Bachelor's degree in Business/Marketing/related field

Tools

CRM systems

Microsoft Office

Job description

Phenom is seeking a Customer Value Specialist to deliver exceptional customer support and maximize client value. You will be the main point of contact for assigned clients, fostering strong relationships and guiding them to success with our AI-powered talent experience platform.

You will collaborate with internal teams, train clients on products, and analyze usage data to identify growth opportunities. This onsite role offers competitive salary, benefits, and career development in a fast-growing