Customer Value Manager - SaaS Adoption & Retention (Remote)

Phenom; Ambler (Montgomery County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Flexible schedules

Vacation & holidays

Career development

Remote perks

Job summary

Phenom is seeking a Customer Value Manager to engage globally and drive adoption of the TXM platform, translating usage into measurable value and supporting expansion and net retention. The CVM will manage relationships post-signature and guide customers through go-live and early adoption phases.

Ideal candidates have 5+ years in SaaS customer success, strong data-driven thinking, and the ability to discuss value with executives.

Qualifications

• 5+ years experience as a Customer Success/Customer Value Manager role within SaaS space.
• Experience using technology, metrics, and reporting to manage a customer support functions.
• Ability to have value-based conversation with business executives and key clients.
• Experience managing products, product offerings, and customer experience with products.
• Strong organizational and project management skills.

Responsibilities

• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
• Drive value of deployed solutions for all customers in your portfolio by driving retention and providing recommendations to optimization adoption and use of the TXM platform
• Educate customers on new product capabilities and position value propositions
• Collaborate with key stakeholders to develop connections ensuring a smooth customer journey
• Oversee key stakeholder relationships post-signature and own and drive these relationships post-go live
• Create success and adoption plans following sales handover to understand and define expectations for partnerships
• Oversee Champions training and certification, and deliver persona-based end user training
• Host regular office hours for end users through go live and oversee early adoption period and metrics

Skills

Customer Success

SaaS

Value-based selling

Data & analytics

Project management

Tools

CRM systems

Job description

Phenom is seeking a Customer Value Manager to engage globally and drive adoption of the TXM platform, translating usage into measurable value and supporting expansion and net retention. The CVM will manage relationships post-signature and guide customers through go-live and early adoption phases.

Ideal candidates have 5+ years in SaaS customer success, strong data-driven thinking, and the ability to discuss value with executives.