Customer Value Manager (Enablement) (On-site)

Sierra Ventures; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Onsite work

Job summary

Phenom is seeking a Customer Value Manager to drive adoption and value realization of the TXM platform for enterprise customers. You will partner with Product, Sales, and Support to ensure onboarding, training, and ongoing success.

In this onsite, five days a week role, you’ll develop training plans, deliver value-based conversations with executives, and enhance customer retention through strategic recommendations.

Qualifications

• 5+ years experience as a Customer Value Manager or related role.
• Experience using technology, metrics, and reporting to manage a customer support function.
• Ability to have value-based conversations with business executives and clients.
• Experience managing products, offerings and customer experience with products.
• Strong organizational and project management skills.

Responsibilities

• Evaluate SOW and develop training plans and strategic consulting for early adoption for new Enterprise Customers.
• Virtual teaching on platform usage around CRM/plug-ins during the first 90 days post-sale.
• Re-engage current customers with on-site and written training materials.
• Deliver business impact and value by understanding customer objectives and opportunities.
• Drive value of deployed solutions and advise on adoption of new TXM features.
• Educate customers on new product capabilities and platform expansion.
• Collaborate with Product, Sales, Implementation, Support, Development and Account Management.
• Establish stakeholder relationships post-signature and post-go-live.
• Create success and adoption plans with key stakeholders after handover.
• Oversee training and certification and monitor adoption metrics to maximize value.

Skills

Customer success

Value-based selling

Executive communication

Project management

SaaS metrics

Job description

Job Requirements

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom is seeking a Customer Value Manager (CVM). The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom’s TXM platform, which translates into Value attainment for our customers, and provides a solid foundation for securing further platform expansion. The Customer Value Manager will have phenomenal customer experience, SaaS adoption experience, and business acumen to drive customer value and retention.

This role will be an onsite role 5 days/week

What You’ll Do

• Evaluate SOW and develop training plans and strategic consulting around the early adoption period for new Enterprise Customers
• Virtual teaching on how to use platform around CRM/plug-ins during the first 90 days POST sale up to “Go-live date”
• Re-Engagement of current customers , potential on site training, written training material, virtual training
• Deliver business impact, innovation and relevant value for your customers by understanding their key business objectives, challenges and opportunities
• Drive value of deployed solutions for all customers in your portfolio, thus driving retention and providing strategic recommendations to deliver additional value through the optimization of existing solutions and adoption of new solutions in the TXM platform
• Educate customers on new product capabilities and position value propositions for platform expansion
• Work closely with Product, Sales, Implementation, Support, Development and Account Management to develop deeper connections with our customers and ensure a smooth customer journey
• Establish and manage key stakeholder, program owner and end user relationships post-signature and own and drive these relationships post-go live
• Create success & adoption plans with key stakeholder following sales handover to understand what success looks like and define expectations for the partnership
• Oversee Champions training and certification, and deliver persona-based end user training and host regular office hours for end users through go live and oversee early adoption period, continually monitoring adoption metrics and adjusting enablement plan as needed to maximize value

Work Experience

What You’ve Done

• 5+ years experience as a Customer Value Manager position and/or related experience
• Experience using technology, metrics, and reporting to manage a customer support functions
• Ability to have value-based conversation with business executives and clients
• Experience managing products, product offerings and customer experience with products
• Strong organizational and project management skills

Benefits

Salary

• Expected salary range $90,000 - $100,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s policies

Benefits

We want you to be your best self and to pursue your passions!

• Benefits/programs to support holistic employee health
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!