SaaS Customer Support Specialist - Hybrid (Ada, MI)

Ludus; Michigan; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Profit Sharing

Personal Wellness

Experience Credit

Flexible Vacation Time

Sick Days

Job summary

Ludus is seeking a Customer Support Specialist to join its Customer Success team. You will be the first point of contact for customers, providing support via live chat, email, and phone, helping users navigate the platform and resolve issues efficiently.

Position is hybrid in Ada, MI with in-office Monday and Wednesday, 10am-6pm EST, plus Saturday rotations. If you’re proactive and thrive in a fast-paced SaaS environment, Ludus wants to hear from you.

Qualifications

• Experience supporting SaaS products via chat, email or phone.
• Ability to learn Ludus software quickly and adapt to customer needs.
• Strong written and verbal communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email and phone.
• Troubleshoot and resolve customer issues, escalating when necessary.

Skills

SaaS expertise

Customer service

Communication

Autonomous decision making

Self-motivation

Prioritization & task management

Box office knowledge

Tools

Intercom

Zendesk

Jira

Slack

Apple/Mac proficiency

Job description

Ludus is seeking a Customer Support Specialist to join its Customer Success team. You will be the first point of contact for customers, providing support via live chat, email, and phone, helping users navigate the platform and resolve issues efficiently.

Position is hybrid in Ada, MI with in-office Monday and Wednesday, 10am-6pm EST, plus Saturday rotations. If you’re proactive and thrive in a fast-paced SaaS environment, Ludus wants to hear from you.