SaaS Customer Support Specialist – AECO

Pirros; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Salary and equity

Full benefits

Unlimited PTO

Job summary

Pirros in Los Angeles is seeking a Customer Support Specialist to join our team and help customers maximize value from our AI-powered AECO platform. You will handle inquiries, troubleshoot issues, and guide users through best practices to ensure a smooth experience.

Ideal candidates have 1–2 years in customer support, strong communication, and a willingness to learn in a fast-paced startup environment. You will collaborate with Success, Product, and Eng to keep incidents resolved quickly and

Qualifications

• 1–2 years in Customer Support, Technical Support, or a customer-facing role (B2B SaaS preferred).
• Strong written and verbal communication skills.
• Natural problem-solver who enjoys troubleshooting and learning new technologies.
• Highly organized, detail-oriented, and able to manage multiple requests.
• Patient, empathetic, and genuinely passionate about helping customers.
• Strong sense of ownership, accountability, and urgency.
• Comfortable working in a fast-paced startup environment.
• Eager to learn, take initiative, and grow professionally.

Responsibilities

• Serve as a primary point of contact for customer support inquiries via email, chat, and calls.
• Troubleshoot technical issues, investigate problems, and provide timely, effective solutions.
• Manage and prioritize incoming support tickets, ensuring timely resolution.
• Escalate complex technical issues to Product and Engineering while maintaining clear customer communication.
• Assist customers with product functionality, workflows, and best practices.
• Document common issues, solutions, and customer feedback to improve our support resources.
• Identify recurring problems and recommend improvements to the customer experience.
• Collaborate with Customer Success to ensure a seamless customer experience.

Skills

Customer support

Communication

Troubleshooting

Problem-solving

Startup environment

Organizational skills

Learn quickly

Tools

HubSpot

Zendesk

Intercom

Job description

Pirros in Los Angeles is seeking a Customer Support Specialist to join our team and help customers maximize value from our AI-powered AECO platform. You will handle inquiries, troubleshoot issues, and guide users through best practices to ensure a smooth experience.

Ideal candidates have 1–2 years in customer support, strong communication, and a willingness to learn in a fast-paced startup environment. You will collaborate with Success, Product, and Eng to keep incidents resolved quickly and