AI-Driven Customer Support Specialist (Entry-Level)

present of AI; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Pirros is seeking an entry-level Customer & Solutions specialist in Los Angeles to be the first line of support for architecture and engineering firms using the design knowledge platform. You will troubleshoot issues, manage a ticket queue, and keep customers informed when problems are escalated to product or engineering.

Strong writing and fast learning in a technical product are valued. Ideal candidates have 1–2 years in customer or technical support, with a willingness to learn BIM/Revit

Qualifications

• 1–2 years of customer or technical support experience.
• Ability to troubleshoot issues and manage a ticket queue.
• Willingness to learn a technical product quickly and document solutions.

Responsibilities

• Serve as the first line of help for architecture and engineering firms using the design knowledge platform.
• Troubleshoot issues and route complex problems to product or engineering.
• Maintain clear communication with customers about ticket status and resolutions.
• Write helpful articles and guides to reduce repetitive inquiries.

Skills

Customer support

Troubleshooting

Ticket triage

Documentation

Tools

Zendesk

Intercom

Job description

Pirros is seeking an entry-level Customer & Solutions specialist in Los Angeles to be the first line of support for architecture and engineering firms using the design knowledge platform. You will troubleshoot issues, manage a ticket queue, and keep customers informed when problems are escalated to product or engineering.

Strong writing and fast learning in a technical product are valued. Ideal candidates have 1–2 years in customer or technical support, with a willingness to learn BIM/Revit