Remote Technical Support Specialist for AECO

Trimble; Atlanta (GA); A distancia; USD 22.000 - 27.000; Jornada completa

Descripción de la vacante

Trimble is seeking a Technical Support Representative to empower AECO professionals by diagnosing software issues and guiding users through best practices across phone, email, and chat. You will translate complex concepts into simple steps, helping customers resolve problems quickly and confidently.

Based in a remote setup with minimal travel, you will collaborate with global teams, contribute to knowledge resources, and deliver high-quality support experiences that drive product adoption and

Formación

• Experience delivering technical customer solutions via omnichannel support.
• Knowledge of Windows, iOS, and Android.
• Excellent written and verbal communication.
• Experience with ticketing platforms or customer support centers.

Responsabilidades

• Diagnose and resolve technical challenges with empathy and expertise.
• Provide tips, tutorials, and workflows to boost productivity.
• Collaborate with cross-functional teams to resolve incidents and refine knowledge base.

Conocimientos

Omnichannel support

Technical aptitude

Strong communication

Troubleshooting

Customer empathy

Herramientas

Ticketing platforms

Remote support tools

CRM systems

Descripción del empleo

Trimble is seeking a Technical Support Representative to empower AECO professionals by diagnosing software issues and guiding users through best practices across phone, email, and chat. You will translate complex concepts into simple steps, helping customers resolve problems quickly and confidently.

Based in a remote setup with minimal travel, you will collaborate with global teams, contribute to knowledge resources, and deliver high-quality support experiences that drive product adoption and