AI-Driven SaaS Support Specialist

Aircall.io, Inc.; Paris (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work

Job summary

Aircall is seeking a Customer Support Specialist to advocate for customers, promote product education, and guide users through features. You’ll collaborate with a global support team to resolve technical issues and ensure high customer satisfaction.

You’ll work in a fast-growing, multilingual remote environment, with opportunities to grow into onboarding, CS, or engineering roles as the company scales.

Qualifications

• 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills
• Fluency in English & French is mandatory. Italian is a plus
• Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• Understanding of how CRMs work
• Strong basic computer skills
• Experience using AI assistants to troubleshoot and improve support
• Ability to prompt AI tools effectively and verify answers
• Technical aptitude to explain concepts to customers and stakeholders
• Curiosity to troubleshoot complex inquiries
• Strong time management and prioritization
• Ability to multi-task across platforms and channels
• Willingness to work in an international, multilingual remote setting

Responsibilities

• Impact: identify, solve, elevate and advise customers on questions and concerns
• Teamwork: collaborate with a global, fast-moving team
• Growth Opportunity: potential transitions to onboarding, CS, engineering, product and more
• Learning: pursue learning opportunities to advance careers while supporting clients

Skills

SaaS support

English & French

CRM systems

AI tools familiarity

Multilingual remote work

Time management

Communication skills

Job description

Aircall is seeking a Customer Support Specialist to advocate for customers, promote product education, and guide users through features. You’ll collaborate with a global support team to resolve technical issues and ensure high customer satisfaction.

You’ll work in a fast-growing, multilingual remote environment, with opportunities to grow into onboarding, CS, or engineering roles as the company scales.