Remote Technical Support Specialist

Trimble Uk; United States; Hybrid; USD 48,000 - 72,000; Full time

Job summary

Trimble is seeking a Technical Support Representative to deliver exceptional customer service for AECO product users. You will solve technical challenges and guide customers via email and phone, with a focus on clear communication and rapid resolution.

Ideal candidates have 2+ years in customer support, experience with Google Suite, and strong problem-solving skills. This role supports a remote-friendly environment with occasional in-office meetings and is based in the United States.

Qualifications

• Bachelor's degree or equivalent experience in a customer solution environment.
• 2 years of experience supporting customers via chat, email, and phone.
• Strong customer-focused approach for diverse customer base.
• Proficient with computer systems, software, and Google Suite.

Responsibilities

• Engage with customers empathetically to establish rapport and trust.
• Listen to customer concerns and ask clarifying questions.
• Review communications in plain language and resolve issues.
• Handle ~25 emails and ~10 phone requests daily to meet SLAs.
• Document all interactions and troubleshooting steps.
• Escalate when needed following incident protocols.
• Assist with account management, refunds, and product issues.

Skills

Customer-focused

Technical proficiency

Google Suite

Active listening

Empathy

Time management

Documentation

Remote work

Education

Bachelor's degree

Tools

Ticketing systems

Remote support tools

Windows

Android

iOS

Microsoft

Job description

Trimble is seeking a Technical Support Representative to deliver exceptional customer service for AECO product users. You will solve technical challenges and guide customers via email and phone, with a focus on clear communication and rapid resolution.

Ideal candidates have 2+ years in customer support, experience with Google Suite, and strong problem-solving skills. This role supports a remote-friendly environment with occasional in-office meetings and is based in the United States.