SaaS Support Technician for AI-Powered Infra

OpenKrill

United States

Remote

USD 85,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

401(k)

Unlimited PTO

Tools and resources to support success

Competitive compensation with high‑gas

Job summary

SewerAI Corporation is seeking a Customer Support Technician in the United States to help customers of our SaaS platforms, PIONEER and AutoCode. You’ll work with Support, Product, Engineering, and Professional Services to triage issues, follow troubleshooting processes, and document clearly for escalations.

The ideal candidate is detail-oriented, curious, and comfortable communicating with customers while learning new technical systems.

Qualifications

2–4 years of experience in technical support, SaaS support, IT helpdesk, or a related role.
Strong written communication skills and attention to detail.
Comfort working in ticketing systems and real-time support environments.
Ability to learn technical products, workflows, and tools quickly.

Responsibilities

Respond to customer support requests via Pylon, Slack, in-app chat, and email.
Diagnose and resolve common, documented issues related to user access, platform usage, data visibility, or system outputs.
Follow established troubleshooting guides and support playbooks.
Clearly communicate findings, next steps, and resolutions to customers.
Accurately classify and document incoming support requests and escalate with context when needed.