Remote Technical Support Specialist for AECO Professionals

Trimble Inc.; Atlanta (GA); Remote; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Time Off Plans

Retirement Plans

Employee Stock Purchase Plan

Job summary

Trimble Inc. is seeking a Technical Support Representative to empower AECO professionals by turning complex software challenges into smooth, self-sufficient user experiences.

You will diagnose issues, share best practices, and guide customers through effective product usage in a remote-first environment. In this role, you will work across phone, email, and chat to resolve problems, document cases, and collaborate with cross-functional teams to improve knowledge resources.

Qualifications

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
• Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Responsibilities

• Diagnose and resolve technical challenges with empathy across phone, email, and chat.
• Empower users with actionable tips, tutorials, and workflows that boost productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to elevate incidents and refine knowledge base resources.

Skills

Omnichannel support

Technical aptitude

Clear communication

Troubleshooting

Job description

Trimble Inc. is seeking a Technical Support Representative to empower AECO professionals by turning complex software challenges into smooth, self-sufficient user experiences.

You will diagnose issues, share best practices, and guide customers through effective product usage in a remote-first environment. In this role, you will work across phone, email, and chat to resolve problems, document cases, and collaborate with cross-functional teams to improve knowledge resources.