SaaS Customer Support Pro — Shape the Experience

Rippling; Montana; On-site; USD 30,000 - 33,000; Full time

Job summary

Rippling is seeking a Customer Support specialist to help customers navigate our HR/IT/Finance platform from a PST/MST time zone. You will resolve issues via email, chat, and video, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

Requirements include a Bachelor's degree and 1–4 years of SaaS support experience. You will work Monday–Friday 9 AM–5:30 PM PST in a fast-paced, customer-centric environment with opportunities for growth.

Qualifications

• 1–4 years of customer support experience in a SaaS business.
• Bachelor's degree required.
• Able to communicate clearly in English, both written and verbal.

Responsibilities

• Become a product expert and assist customers and colleagues with accurate information.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond promptly via email, chat, or video conferencing.
• Document interactions and track customer feedback for product improvements.
• Stay updated on policies and product changes to provide consistent information.

Skills

Customer support

Problem solving

Time management

Written & verbal communication

Education

Bachelor's degree

Tools

CRM software

Job description

Rippling is seeking a Customer Support specialist to help customers navigate our HR/IT/Finance platform from a PST/MST time zone. You will resolve issues via email, chat, and video, document interactions in the CRM, and collaborate with Product and Engineering to drive improvements.

Requirements include a Bachelor's degree and 1–4 years of SaaS support experience. You will work Monday–Friday 9 AM–5:30 PM PST in a fast-paced, customer-centric environment with opportunities for growth.