SaaS Customer Support Specialist — Product Expert

Rippling

Oregon

Hybrid

USD 30,000 - 32,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Retirement benefits

Paid time off

Job summary

Rippling is seeking a Customer Support Specialist for the Benefits Marketplace to assist customers with our HR/IT/Finance platform. You will become a product expert and handle inquiries via email, chat, or video, ensuring timely, accurate resolutions.

You'll work in a fast-paced SaaS environment, based in PST/MST time zones, Monday–Friday 9 AM–5:30 PM PST, with opportunities to contribute to product enhancements through feedback to Product and Engineering teams.

Qualifications

1–4 years of customer support experience in a SaaS business.
Ability to troubleshoot SaaS products with attention to detail.
Excellent written and verbal communication in English.

Responsibilities

Become a product expert and maintain high knowledge of Rippling features.
Handle customer issues from start to finish in a fast-paced environment.
Respond to inquiries via email, chat, or video conferencing.
Resolve issues by identifying causes, prescribing best solutions, and following up.
Document interactions in the CRM system and track customer history.
Gather feedback and share with Product/Engineering to improve products.
Stay updated on policies and product updates to ensure accurate information.
Meet deadlines and adapt to unexpected schedules while serving clients.
Deliver exceptional service and strive for customer satisfaction.