SaaS Customer Support Specialist — Global Onboarding

Rippling; San Francisco (CA); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Rippling, Inc. is seeking a Customer Support Specialist focused on the Benefits Marketplace to help customers navigate our all-in-one HR, IT, and Finance platform.

You will become a product expert and resolve inquiries across email, chat, and video calls, ensuring accurate guidance and timely resolutions. Based in a fast-paced SaaS environment, you will document interactions in our CRM, collaborate with Product and Engineering for enhancements, and maintain up-to-date knowledge of policies and

Qualifications

• 1-4 years of customer support experience in a SaaS business.
• Demonstrated problem-solving and troubleshooting for a SaaS product.
• Excellent written and verbal communication in English.

Responsabilités

• Become a product expert to provide accurate information to customers and colleagues.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing promptly and professionally.
• Resolve issues by understanding the complaint, identifying causes, and describing solutions.
• Document and track interactions using the company's CRM system.
• Gather feedback and share insights with Product and Engineering to improve offerings.
• Stay up-to-date with policies and product updates for consistent information.
• Meet deadlines and ensure client needs are met, even under time constraints.
• Deliver exceptional service and drive customer satisfaction.

Connaissances

Customer support

Problem solving

Time management

Communication skills

Outils

CRM system

Description du poste

Rippling, Inc. is seeking a Customer Support Specialist focused on the Benefits Marketplace to help customers navigate our all-in-one HR, IT, and Finance platform.

You will become a product expert and resolve inquiries across email, chat, and video calls, ensuring accurate guidance and timely resolutions. Based in a fast-paced SaaS environment, you will document interactions in our CRM, collaborate with Product and Engineering for enhancements, and maintain up-to-date knowledge of policies and