SaaS Customer Support Specialist, Time & Attendance

Rippling; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Rippling is seeking a Customer Support professional to ensure our customers have a seamless experience with our finance, HR, and IT platform. You will become a product expert, resolve issues from start to finish, and communicate clearly across channels while utilizing our CRM system.

The role requires a Bachelor’s degree and 1–4 years of SaaS customer support experience, with strong problem-solving, prioritization, and English communication skills.

Qualifications

• Bachelor’s degree required.
• 1–4 years customer support experience in a SaaS business.
• Demonstrated problem-solving and troubleshooting skills for SaaS products.
• Strong time management and prioritization abilities.
• Excellent written and verbal communication in English.

Responsibilities

• Become a product expert to provide accurate information to customers and colleagues.
• Own customer issues end-to-end in a fast-paced environment.
• Respond promptly via email, chat, or video conferencing.
• Diagnose issues, determine causes, explain solutions, and follow up on resolution.
• Document and track interactions using the company CRM system.
• Collect customer feedback and relay insights to Product/Engineering teams.

Skills

Problem solving

Time management

Written & verbal communication

Education

Bachelor’s degree

Tools

CRM system

Job description

Rippling is seeking a Customer Support professional to ensure our customers have a seamless experience with our finance, HR, and IT platform. You will become a product expert, resolve issues from start to finish, and communicate clearly across channels while utilizing our CRM system.

The role requires a Bachelor’s degree and 1–4 years of SaaS customer support experience, with strong problem-solving, prioritization, and English communication skills.