Global SaaS Support Specialist

Rippling; California; Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

Rippling is seeking a Customer Support specialist to join our team in the PST/MST timezone. You will become a product expert and provide timely, friendly help to customers across email, chat, and video.

Responsibilities include owning issues from start to finish, documenting interactions in our CRM, and partnering with Product and Engineering to improve the platform. A Bachelor's degree and 1–4 years SaaS support are required; strong English communication and time management are essential.

Qualifications

• Bachelor's degree required.
• 1–4 years of customer support experience in a SaaS business.
• Demonstrated problem-solving and troubleshooting skills in a SaaS product.
• Excellent written and verbal English communication skills.
• Must be based in PST or MST timezone.

Responsabilités

• Become a product expert to provide accurate information and assistance to customers and colleagues.
• Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
• Respond promptly to customer inquiries via email, chat, or video conferencing.
• Resolve product or service issues by understanding the customer's complaint and following up to ensure resolution.
• Document and track customer interactions in the company's CRM system.
• Gather customer feedback and share insights with Product and Engineering to improve products.
• Stay up-to-date with company policies and product updates to provide accurate information.
• Meet schedules and deadlines to ensure clients' needs are met.
• Deliver exceptional service and go the extra mile to ensure satisfaction.

Connaissances

Customer support experience

SaaS product knowledge

Problem solving

Time management

Communication skills

Formation

Bachelor's degree

Outils

CRM system

Description du poste

Rippling is seeking a Customer Support specialist to join our team in the PST/MST timezone. You will become a product expert and provide timely, friendly help to customers across email, chat, and video.

Responsibilities include owning issues from start to finish, documenting interactions in our CRM, and partnering with Product and Engineering to improve the platform. A Bachelor's degree and 1–4 years SaaS support are required; strong English communication and time management are essential.