SaaS Customer Support Specialist - Elevate Customer Success

Rippling; United States; Remote; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Benefits

Paid Time Off

Job summary

Rippling is seeking a Customer Support professional in the United States to help customers navigate our finance, HR, and IT platform. You will become a product expert, resolving issues quickly and communicating clearly via email, chat, or video.

You will document interactions in the CRM and collaborate with Product and Engineering to relay feedback to improve the product. The role requires 1–4 years of SaaS support, a degree, and availability Mon–Fri 9:00–17:30 PST.

Qualifications

• 1–4 years of customer support experience in a SaaS business.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication in English.
• Ability to work Monday–Friday 9 AM–5:30 PM PST.

Responsibilities

• Become a product expert to provide accurate information to customers and teammates.
• Handle customer issues from start to finish in a fast-paced environment.
• Respond to inquiries via email, chat, or video conferencing.
• Resolve issues by identifying causes and explaining best solutions.
• Document interactions in the CRM system.
• Gather customer feedback and share insights with Product and Engineering.
• Stay updated on policies and product updates to ensure accuracy.
• Work under time constraints to meet deadlines.
• Deliver exceptional service and go the extra mile.

Skills

SaaS customer support

Problem solving

Time management

Written and verbal communication

English proficiency

Education

Associate’s or Bachelor’s degree

Job description

Rippling is seeking a Customer Support professional in the United States to help customers navigate our finance, HR, and IT platform. You will become a product expert, resolving issues quickly and communicating clearly via email, chat, or video.

You will document interactions in the CRM and collaborate with Product and Engineering to relay feedback to improve the product. The role requires 1–4 years of SaaS support, a degree, and availability Mon–Fri 9:00–17:30 PST.