Platform Support Engineer

Rippling; United States; À distance; USD 29 000 - 32 000; Plein temps

Résumé du poste

Rippling is hiring for a Customer Support role in the United States. You will become a product expert and own customer issues from start to finish in a fast-paced environment, responding via email, chat, or video. You will document interactions in the CRM and collaborate with Product/Engineering to improve the platform.

The role emphasizes exceptional service, staying current with policies, and adapting to evolving duties while supporting customers across time zones.

Qualifications

• Bachelor’s degree in a quantitative field or equivalent work experience.
• 1–4 years of customer support experience in a Technical Support domain.
• Ability to adapt to changing duties and responsibilities.
• Strong organizational skills and process-improvement experience.
• Excellent written and verbal English communication in a technical environment.
• Residence in a Pacific or Mountain timezone state with PST shift availability.

Responsabilités

• Become a product expert to provide accurate information to customers and teammates.
• Own customer issues from start to finish in a fast-paced setting.
• Respond promptly to inquiries via email, chat, or video conferencing.
• Resolve issues by diagnosing causes, presenting solutions, and following up.
• Document interactions in the company's CRM system.
• Gather feedback and work with Product and Engineering to drive improvements.
• Stay updated on policies and updates to provide consistent information.
• Work under time constraints to meet client needs.
• Deliver exceptional service and go the extra mile in every interaction.

Connaissances

Customer support experience

English communication

Organizational skills

Flexibility

Deadline driven

Formation

Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or related quantitative field

Description du poste

Rippling is hiring for a Customer Support role in the United States. You will become a product expert and own customer issues from start to finish in a fast-paced environment, responding via email, chat, or video. You will document interactions in the CRM and collaborate with Product/Engineering to improve the platform.

The role emphasizes exceptional service, staying current with policies, and adapting to evolving duties while supporting customers across time zones.