Platform Technical Support Specialist

Rippling

San Francisco (CA)

On-site

USD 28,000 - 32,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Bonuses

Equity

Overtime eligible

Job summary

Rippling is seeking a Customer Support specialist to become a product expert, resolve issues from start to finish, and deliver exceptional service via email, chat, or video. You will document interactions, gather feedback, and collaborate with Product and Engineering to continuously improve our platform.

Based in the San Francisco area, you will join a fast-paced team supporting customers across time zones.

Qualifications

Bachelor’s degree or equivalent in a quantitative field.
1–4 years of customer support experience in a Technical Support domain.
Flexibility with changing duties and responsibilities.
Organizational skills and experience improving processes.
Excellent communication skills in English in a technical environment.
Must reside in Pacific or Mountain timezone with 9am–6pm PST shift.

Responsibilities

Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and colleagues.
Take charge of customer issues from start to finish in a dynamic environment.
Respond promptly and professionally to inquiries via email, chat, or video conferencing.
Resolve issues by understanding the complaint, identifying causes, and explaining solutions.
Document and track customer interactions using the CRM system.
Gather customer feedback and share insights with Product and Engineering teams to improve the product.
Stay up-to-date with policies and product updates to provide accurate information.
Meet deadlines and adapt to unexpected timelines to satisfy client needs.
Deliver exceptional service and go the extra mile in every interaction.