SaaS Customer Success Manager: Adoption & Growth

Sphera Solutions, Inc.; United States; Remote; USD 82,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account

Flexible Spending Account

401(k) Retirement Plan with Company-MI

Life and Disability Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Paid Time Off and Holidays

Flexible Working Schedule

Job summary

Sphera Solutions, Inc. is seeking a Customer Success Manager to own relationships across a portfolio of SaaS customers and help them achieve measurable value throughout their journey.

You will guide onboarding and adoption, lead regular check-ins and partnership reviews, and work with Support, Product, Services, Renewals and Value Engineering to resolve issues. Candidates should have 2-5 years in customer-facing SaaS roles, strong communication skills, and experience with CRM tools like

Qualifications

• 2-5 years of experience in Customer Success, Account Management, Support, or related customer-facing roles in SaaS.
• Experience with enterprise SaaS or EHS, sustainability, or product stewardship software is a plus.
• Strong communication and interpersonal skills; ability to build rapport with diverse customers.
• Passion for technology and willingness to learn SaaS products deeply.
• Problem-solving mindset with the ability to manage multiple tasks and priorities.
• Experience with CRM or CSP tools (e.g., Salesforce).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own relationships across a portfolio of SaaS customers and help them achieve measurable value.
• Guide onboarding and adoption, lead regular check-ins and partnership reviews.
• Coordinate with Support, Product, Services, Renewals and Value Engineering to resolve issues.
• Track customer activity and adoption metrics using CRM/CSP tools.
• Identify renewal opportunities and collaborate with Sales on cross-sell or upsell motions.

Skills

Customer success mindset

Communication skills

Relationship management

Problem-solving

Multitasking

CRM tools

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Sphera Solutions, Inc. is seeking a Customer Success Manager to own relationships across a portfolio of SaaS customers and help them achieve measurable value throughout their journey.

You will guide onboarding and adoption, lead regular check-ins and partnership reviews, and work with Support, Product, Services, Renewals and Value Engineering to resolve issues. Candidates should have 2-5 years in customer-facing SaaS roles, strong communication skills, and experience with CRM tools like