Hybrid Customer Success Manager - Pharmacy SaaS Growth

Automatic Data Processing, Inc.; Schaumburg (IL); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Unlimited paid time off

Health insurance

401(k) with employer match

6 company-paid holidays

Job summary

Scriptly is seeking a Customer Success Manager in Schaumburg, IL with a hybrid work model. You will manage pharmacy accounts, drive product adoption, and ensure retention by delivering proactive support and strategic value.

The role requires 3+ years in customer success or SaaS, strong communication, analytics, and the ability to collaborate across Sales, Engineering, and Support teams.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in a SaaS or tech environment.
• Excellent written, verbal, and presentation communication with stakeholders at all levels.
• Strong analytical skills with data-driven decision making and usage trend analysis.
• Proven ability to manage multiple client accounts in fast-paced settings.
• Technical aptitude and quick learner of new digital platforms.
• Self-motivated, highly organized, customer-centric and collaborative.

Responsibilities

• Own the customer relationship for a portfolio of pharmacy accounts; be the primary contact and subject matter expert.
• Lead onboarding and implementation to achieve rapid time-to-value for new clients.
• Conduct regular business reviews to assess health, uncover growth, and address concerns.
• Drive product adoption through training, monitor health scores, and identify at-risk accounts.
• Collaborate with Sales for expansion opportunities and advocate for customer needs with Product and Support.
• Develop and maintain success documentation, playbooks, and cross-functional processes.
• Support marketing with case studies, testimonials, and referral opportunities.

Job description

Scriptly is seeking a Customer Success Manager in Schaumburg, IL with a hybrid work model. You will manage pharmacy accounts, drive product adoption, and ensure retention by delivering proactive support and strategic value.

The role requires 3+ years in customer success or SaaS, strong communication, analytics, and the ability to collaborate across Sales, Engineering, and Support teams.