Customer Success Lead - Scale SaaS with Automation

Wishpond Technologies; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Product discounts

Referral bonuses

Comprehensive training program

Job summary

SalesCloser.ai is seeking a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable programs. You will leverage automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously.

If you thrive in fast-paced environments, you will build scalable systems and deliver value. As part of the CS team, you’ll work cross-functionally to ensure customers achieve meaningful outcomes and stay deeply

Qualifications

• 2–4 years in Customer Success, Account Management, or similar role in SaaS/B2B tech.
• Experience managing a high-volume book of business and driving adoption.
• Strong analytical mindset and data-driven decision making.

Responsibilities

• Manage a high-volume SMB and mid-market customer portfolio.
• Design scalable customer success programs and automation workflows.
• Drive engagement, retention, and expansion across accounts.
• Monitor health signals and intervene to reduce churn.
• Collaborate with onboarding to ensure smooth handoffs and value delivery.
• Track KPIs and share insights to improve product and processes.

Skills

High-volume accounts

SaaS/B2B experience

Data-driven

Proactive communication

Vitally/Intercom/HubSpot/Salesforce

Tools

Vitally

Intercom

HubSpot

Salesforce

Job description

SalesCloser.ai is seeking a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable programs. You will leverage automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously.

If you thrive in fast-paced environments, you will build scalable systems and deliver value. As part of the CS team, you’ll work cross-functionally to ensure customers achieve meaningful outcomes and stay deeply