SaaS Customer Success Lead: Build Relationships Drive Growth

Kissi & Co.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

CRM tools experience

Customer success certification

Job summary

Kissi & Co seeks a Customer Success Manager to advocate for clients, understand needs, guide product usage, and address challenges to maximize satisfaction. You will work across teams to deliver exceptional experiences and help customers achieve value from our software.

In this role you will build relationships, serve as the main contact for inquiries, conduct product demos, monitor health metrics, and identify upsell opportunities while collaborating with sales, product, and support teams.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in a customer-facing role, preferably in a SaaS or technology company.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to collaborate effectively with internal teams.

Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Serve as the main point of contact for client inquiries and issues.
• Collaborate with cross-functional teams to address client needs and concerns.
• Understand client goals and proactively identify opportunities for upselling or cross-selling.
• Provide product demonstrations and training sessions as needed.
• Monitor customer health and engagement, taking preventive measures to ensure satisfaction.
• Gather customer feedback and communicate insights to internal teams for continuous improvement.

Skills

Communication

Relationship building

Cross-functional collaboration

Client needs analysis

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM tools

Job description

Kissi & Co seeks a Customer Success Manager to advocate for clients, understand needs, guide product usage, and address challenges to maximize satisfaction. You will work across teams to deliver exceptional experiences and help customers achieve value from our software.

In this role you will build relationships, serve as the main contact for inquiries, conduct product demos, monitor health metrics, and identify upsell opportunities while collaborating with sales, product, and support teams.