Customer Success Associate

AutoLeap Inc.; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

AutoLeap is building a world-class Customer Experience practice and seeks driven Customer Success Associates to drive tangible impact for customers and shape our success playbook. You will work directly with shop owners to realize greater value from AutoLeap through deeper adoption of our platform.

As part of the Customer Success team, you will manage registrations for the payments module, coordinate with customers and third-party vendors, and handle product and billing inquiries.

Qualifications

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
• Experience in a customer facing role, such as customer success or support
• Experience working with a large book of business
• Organizational skills that will allow you to stay on top of multiple priorities
• Strong track record of success and progression in previous roles
• Passion for helping others–you love seeing your customers get more out of your product
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role

Responsibilities

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
• Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
• Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
• Work on other projects and initiatives of the Customer Success team on an as-needed basis NOTE: You will be required to work during North American work days & hours.

Job description

AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Associates to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

As a Customer Success Associate, you will:

• Work directly with shop owners and their teams to realize greater value out of AutoLeap through deeper adoption
• Manage registrations and adoption of our integrated payments module, including contacting customers & third party vendors via phone and email, updating information and delivery of incentive plans
• Manage the support phone line and assist with customer product and billing questions incoming from that line, ensuring appropriate next actions are taken
• Work on other projects and initiatives of the Customer Success team on an as-needed basis
  NOTE: You will be required to work during North American work days & hours.

To be successful in this role, you will need:

• 8 - 24 months experience at a software company (bonus points for familiarity with the SaaS business model and experience serving SMB customers)
• Experience in a customer facing role, such as customer success or support
• Experience working with a large book of business
• Organizational skills that will allow you to stay on top of multiple priorities
• Strong track record of success and progression in previous roles
• Passion for helping others–you love seeing your customers get more out of your product
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role