SaaS Customer Engagement Specialist

Liveforce; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Liveforce is seeking a Customer Engagement Representative to join our growing team. As the face of Liveforce to clients, you’ll provide dedicated support, proactive engagement, and insightful guidance to our customers.

This role requires a people-person who enjoys solving problems and is committed to delivering an exceptional customer experience. You will respond across multiple channels, help onboarding, stay current with feature updates, gather client feedback for product teams, troubleshoot

Qualifications

• 2+ years in customer support, engagement, or a client-facing role in SaaS/tech.
• Excellent written and verbal communication.
• Strong interpersonal skills with empathy.
• Ability to learn new software quickly.
• Proven ability to handle complaints calmly.
• Flexibility to work across shifts/time zones.

Responsibilities

• Respond promptly and professionally to customer inquiries through multiple channels (email, chat, and phone).
• Actively engage with clients to ensure ongoing satisfaction, address their needs, and recommend solutions to help them maximize their use of Liveforce.
• Guide new clients through the onboarding process, ensuring a smooth start and an understanding of the platform’s features.
• Maintain an in-depth understanding of the Liveforce platform, staying updated on new features and enhancements.
• Gather feedback and insights from clients, sharing with the product and development teams to improve user experience.
• Troubleshoot issues, collaborate with technical teams when necessary, and ensure timely resolutions.
• Work alongside the account management team to assist in managing and nurturing client relationships.

Job description

Liveforce is seeking a Customer Engagement Representative to join our growing team. As the face of Liveforce to clients, you’ll provide dedicated support, proactive engagement, and insightful guidance to our customers.

This role requires a people-person who enjoys solving problems and is committed to delivering an exceptional customer experience. You will respond across multiple channels, help onboarding, stay current with feature updates, gather client feedback for product teams, troubleshoot