Virtual Receptionist

Liveforce; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Liveforce is seeking a Virtual Receptionist to be the first point of contact for clients, handling inquiries, directing calls, and assisting with general questions about services and accounts.

The role requires a friendly, organized individual who can multitask across calls, chats, and emails while maintaining accurate CRM records and professional communication across time zones.

Qualifications

• Experience in customer service or as a receptionist is preferred.
• Excellent verbal and written communication with a friendly, professional tone.
• Strong ability to multitask and manage time effectively.
• Comfortable using CRM systems, phone systems, and other communication tools.
• Keen eye for detail to ensure accurate messages and client interactions.

Responsibilities

• Answer inbound calls, chats, and emails professionally reflecting Liveforce’s service.
• Direct calls to appropriate departments or team members for a seamless client experience.
• Assist clients with questions about Liveforce services and account navigation.
• Schedule meetings or follow-up calls and manage calendars with accuracy.
• Recognize when inquiries require escalation and ensure prompt resolution.
• Maintain accurate records of all interactions in the CRM system.

Skills

Customer service

Communication

Multitasking

Time management

Detail oriented

Tools

CRM systems

Phone systems

Job description

Description

As a Virtual Receptionist at Liveforce, you’ll be the first point of contact for our clients, handling inquiries, directing calls, and assisting with general questions. We’re looking for a friendly, organized, and detail-oriented person who can manage multiple tasks and keep interactions smooth and efficient.

Key Responsibilities

• Answer inbound calls, respond to chat inquiries, and manage emails professionally, ensuring all communications reflect Liveforce’s friendly and efficient service.
• Direct incoming calls to the appropriate departments or team members, ensuring a seamless experience for clients.
• Assist clients with general questions about Liveforce services, features, and account navigation.
• Schedule meetings or follow-up calls for team members as needed and manage calendars with accuracy.
• Recognize when inquiries require further support and escape appropriately, ensuring prompt and effective resolution.
• Maintain accurate records of all interactions in our CRM system for future reference.

Requirements

• Prior experience in customer service or as a receptionist, preferably in a virtual or remote setting.
• Excellent verbal and written communication, with a friendly and professional tone.
• Strong ability to multitask and manage time effectively.
• Comfortable using CRM systems, phone systems, and other communication tools.
• Keen eye for detail, ensuring accuracy in messages and client interactions.
• Ability to handle client concerns with patience and find quick, effective solutions.
• Flexibility to work across various shifts or time zones, as needed.