Customer Engagement Specialist: SAP & Salesforce Pro

ifm; Denver (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

Disability insurance

401K match

Paid holidays

Paid vacation & sick time

Job summary

ifm is seeking a Customer Engagement Representative in Denver to manage the full customer lifecycle from quoting to billing, using SAP and Salesforce to maintain accurate records and resolve issues.

The role emphasizes professional communication, problem-solving, and ownership, with a clear path to independent order processing and issue resolution within a few months. It is an onsite position aligned with a standard business schedule.

Qualifications

• 4+ years of customer service, engagement, or order fulfillment experience with ERP/CRM systems.
• Proven ability to meet quality and production metrics in a service or order-processing environment.
• Strong conflict-resolution, judgment, ownership, and follow-through skills.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Responsibilities

• Support customers by phone and email on pricing, delivery, order status, invoicing, product availability, and account questions.
• Communicate clearly and professionally in written and verbal interactions.
• Own customer issues from diagnosis through resolution, coordinating with internal teams as needed, and closing the loop with the customer.
• Handle billing discrepancies, expedited orders, return authorizations, and difficult customer interactions professionally.
• Identify system or process issues affecting service quality and elevate appropriately when needed.

Skills

Salesforce

SAP

Excel

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

SAP

Salesforce

Excel

Power BI

Job description

ifm is seeking a Customer Engagement Representative in Denver to manage the full customer lifecycle from quoting to billing, using SAP and Salesforce to maintain accurate records and resolve issues.

The role emphasizes professional communication, problem-solving, and ownership, with a clear path to independent order processing and issue resolution within a few months. It is an onsite position aligned with a standard business schedule.