SaaS Collections Specialist — AR & Cash Flow

Hearst Magazines; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Hearst Magazines in Dallas is seeking a Collections Specialist to drive timely accounts receivable collections in a SaaS and services-based revenue model, ensuring ASC 606 compliance and strong internal controls.

This role emphasizes execution excellence—managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to optimize working capital while preserving customer relationships.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in collections, accounts receivable, or customer billing environments.
• Experience in SaaS, subscription, or services-based businesses strongly preferred.
• Strong understanding of collections best practices and customer account management.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely payment of invoices and optimize cash collections.
• Execute collection activities, including outreach, negotiations, payment plan coordination, and escalation as needed.
• Proactively contact customers regarding balances to maintain positive relationships.
• Track collection activity and follow-up actions to ensure timely resolution.
• Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
• Partner with Billing, AR, Revenue, and other stakeholders to resolve customer issues efficiently.
• Support AR remediation, unapplied cash investigations, and reconciliation between subledgers and the general ledger.

Skills

Collections management

Customer negotiations

Cross-functional collaboration

Process improvement

Attention to detail

Education

Bachelor's / Associate in Accounting or Finance

Tools

Zuora

Oracle ERP

Job description

Hearst Magazines in Dallas is seeking a Collections Specialist to drive timely accounts receivable collections in a SaaS and services-based revenue model, ensuring ASC 606 compliance and strong internal controls.

This role emphasizes execution excellence—managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to optimize working capital while preserving customer relationships.