Client Success Manager

Dakota Software; Alton (IL); Remote; USD 80,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to be fully remote, serving as the primary contact for new and existing clients. You will advise on implementation, drive adoption, and demonstrate business value to retain customers.

This role emphasizes project leadership, stakeholder communication, and opportunity discovery to grow within the SaaS environment. Ideal candidates have a customer-facing background, SaaS sales experience, and strong presentation skills, with the ability to manage

Qualifications

• Must have strong time-management and prioritization to meet deadlines.
• Ability to deliver high-quality presentations to clients and stakeholders.
• Experience in customer-facing roles such as CS, account mgmt, sales or consulting.
• SaaS software sales experience is preferred.

Responsibilities

• Act as the single point of accountability for all client projects.
• Project manage onboarding to successful outcomes and accelerate value.
• Collaborate with Business Analyst to determine solutions and approach.
• Create Statements of Work (SOWs) and project plans with milestones.
• Manage communications with stakeholders and project team members.
• Identify and manage project risks and client escalations.
• Maintain positive relationships and measure client satisfaction.
• Mine opportunities for upsells, expansions and renewals.
• Keep management informed of major account Developments.

Skills

Time management

Presentation skills

Customer-facing experience

SaaS software sales experience

Education

Bachelor's degree in Sales or Business Administration

Job description

THIS POSITION IS FULLY REMOTE Applicants need to reside in one of the following states: The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers.

• Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources
• Project manage client onboarding to successful outcomes, accelerating the time they begin finding value
• Collaborate with the Business Analyst to determine a solution to client request and project approach
• Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones
• Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites
• Manage and facilitate project communications to stakeholders and project team members
• Identify and manage project risks, and work with clients to avoid or minimize impact
• Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features
• Mine current customer relationships for up-sale possibilities, expansions and renewals
• Keep management abreast of developments in major accounts
• Bachelor's degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consulting
• Experience in Customer Success in a SaaS business preferred
• SaaS software sales experience preferred
• Skilled in time-management and prioritization to meet close deadlines
• Ability to deliver high-quality presentations