SaaS Banking Tech: Back-End Client Implementation

Finboa™; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Simple IRA with Company Match

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

FINBOA is seeking a Client Implementation Engineer (Back-End) I to join our client-facing team. This role focuses on configuring, integrating, testing, and supporting our SaaS platform for banks and credit unions, rather than writing application code.

You will translate complex technical concepts for non-technical clients, work closely with PMs and engineers, and help ensure successful deployments and production readiness across diverse financial institutions.

Qualifications

• 3+ years of experience in a client-facing role such as technical implementation, technical support, SaaS support, customer success, banking technology, or financial services operations.
• Experience troubleshooting technical or system-related issues in a business environment.
• Working knowledge of SQL and the ability to query data for investigation, validation, and troubleshooting.
• Ability to understand integrations, data flows, system configurations, APIs, batch processes, or similar technical concepts.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and client projects simultaneously.
• Excellent written and verbal communication skills, particularly the ability to explain technical concepts to non-technical audiences.

Responsibilities

• Serve as a technical member of FINBOA's client implementation team.
• Collaborate with Project Managers, front-end implementation resources, clients, technology partners, and FINBOA's internal Product and Engineering teams to configure and troubleshoot the technical components required to bring new clients live.
• Move between client conversations and hands-on technical investigation.
• Use SQL to review and validate data, investigate issues, support configuration activities, and confirm expected system behavior.
• Support client testing and User Acceptance Testing (UAT), validate integrations and configurations, identify unexpected behavior, and help ensure clients are ready for production.
• Document technical findings and coordinate with Product and Engineering teams to investigate and resolve issues.

Skills

SQL proficiency

Client-facing

Technical problem-solving

Systems integration

Data analysis

Communication skills

Troubleshooting

Education

High school diploma or equivalent

Job description

FINBOA is seeking a Client Implementation Engineer (Back-End) I to join our client-facing team. This role focuses on configuring, integrating, testing, and supporting our SaaS platform for banks and credit unions, rather than writing application code.

You will translate complex technical concepts for non-technical clients, work closely with PMs and engineers, and help ensure successful deployments and production readiness across diverse financial institutions.