Client Implementation Engineer BackEnd 1

FINBOA Inc.; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Simple IRA with Company Match

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

FINBOA Inc. is seeking a Client Implementation Engineer (Back-End) I to work directly with banks and credit unions, configuring and troubleshooting technical components to bring new clients live. You will bridge client conversations with hands-on technical investigations, including data, integrations, and batch processes.

The role emphasizes problem-solving, clear communication with stakeholders, and collaboration with Product, Engineering, and external partners to ensure successful deployments.

Qualifications

• 3+ years in a client-facing role such as technical implementation, technical support, SaaS support, customer success, banking technology, or financial services operations.
• Experience troubleshooting technical or system-related issues in a business environment.
• Ability to understand integrations, data flows, system configurations, APIs, batch processes, or similar technical concepts.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal communication, especially explaining technical concepts to non-technical audiences.

Responsibilities

• Work directly with banks and credit unions to understand technical requirements, explain integration needs, troubleshoot issues, and guide clients toward a successful launch.
• Configure and support back-end components of client implementations, including integrations, data imports/exports, batch processes, and file exchanges.
• Investigate issues by reviewing system behavior, data, logs, configurations, and integration responses; coordinate resolution with appropriate teams.
• Use SQL to review and validate data, investigate issues, and support configuration activities (not a database developer role).
• Support client testing and UAT, validate integrations, identify unexpected behavior, and help ensure production readiness.
• Collaborate with Project Management, Client Experience, Product, Engineering, and external providers to keep projects moving forward.
• Translate technical concepts for client stakeholders with varying levels of technical expertise; interact with client operations and IT teams.
• Document technical findings and provide Product/Engineering with necessary information to investigate and resolve issues.
• Create and maintain implementation documentation, configuration guidance, troubleshooting resources, and internal knowledge articles.
• Use Asana to manage implementation activities, priorities, dependencies, and deadlines across multiple client projects.

Skills

Client-facing

Analytical thinking

Communication

Multi-project management

Banking industry experience

Education

High school diploma or equivalent

Tools

SQL

Job description

Benefits

• Simple IRA with Company Match
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Client Implementation Engineer (Back-End) I

This is a client-facing technical implementation role, not a software developer or coding position.

FINBOA is looking for someone who enjoys solving technical problems, working directly with clients, and understanding how systems and data work together. If you have experience supporting banking technology, SaaS platforms, core banking systems, integrations, technical implementations, or complex client configurations, this may be a great fit.

We are especially interested in candidates with experience working for or supporting banks and credit unions, including individuals familiar with deposit operations, electronic banking, payments, or Regulation E dispute processes.

You do not need to be a software developer. This position sits at the intersection of client implementation, financial technology, systems integration, data, and technical problem-solving.

About FINBOA

At FINBOA, we help financial institutions simplify complex operational and compliance processes through SaaS technology. Our solutions support banks and credit unions across the country in modernizing workflows, improving efficiency, and delivering better experiences for their employees and account holders.

Our Client Experience team works directly with financial institutions to successfully implement and support FINBOA solutions.

What You’ll Do

• As a Client Implementation Engineer (Back-End) I, you will serve as a technical member of FINBOA's client implementation team.
• You’ll work alongside Project Managers, front-end implementation resources, clients, technology partners, and FINBOA's internal Product and Engineering teams to configure and troubleshoot the technical components required to bring new clients live.

This role is ideal for someone who can comfortably move between a client conversation and hands-on technical investigation. One moment you may be discussing requirements with a bank's operations or IT team, and the next you may be reviewing data, troubleshooting an integration, validating a batch process, or using SQL to investigate an issue.

This position does not develop FINBOA's application software. Instead, you'll use technical knowledge to configure, integrate, test, troubleshoot, and successfully implement our platform for clients.

Key Responsibilities

Client Implementation & Technical Consulting

Work directly with banks and credit unions throughout implementation to understand technical requirements, explain integration needs, troubleshoot issues, and guide clients toward a successful launch.

System & Integration Configuration

Configure and support the back-end components of client implementations, including integrations, data imports and exports, batch processes, file exchanges, and other client-specific technical requirements.

Technical Troubleshooting

Investigate implementation issues by reviewing system behavior, data, logs, configurations, and integration responses. Determine whether issues are related to configuration, client environments, integrations, or FINBOA software and coordinate resolution with the appropriate teams.

SQL & Data Analysis

Use SQL to review and validate data, investigate issues, support configuration activities, and confirm expected system behavior. SQL is an important tool in this role, but this is not a database developer position.

Testing & Validation

Support client testing and User Acceptance Testing (UAT), validate integrations and configurations, identify unexpected behavior, and help ensure clients are ready for production.

Cross-Functional Collaboration

Partner closely with Project Management, Client Experience, Product, Engineering, and external technology providers to resolve implementation challenges and keep projects moving forward.

Client Communication

Translate technical concepts into clear, approachable language for client stakeholders with varying levels of technical expertise. You’ll regularly interact with client operations teams, IT teams, vendors, and other technology partners.

Issue Documentation & Escalation

Clearly document technical findings and, when software changes are required, provide FINBOA's Product and Engineering teams with the information necessary to investigate and resolve the issue.

Technical Documentation

Create and maintain implementation documentation, configuration guidance, troubleshooting resources, and internal knowledge articles.

Project & Task Management

Use tools such as Asana to manage assigned implementation activities, priorities, dependencies, and deadlines across multiple client projects.

What We're Looking For

We’re looking for a technical problem-solver who is also comfortable working with clients.

You don’t need to be a programmer. You do need to be curious about how systems work, comfortable investigating technical problems, and able to communicate effectively with both technical and non-technical people.

Required Qualifications

• High school diploma or equivalent.
• 3+ years of experience in a client-facing role such as technical implementation, technical support, SaaS support, customer success, banking technology, or financial services operations.
• Experience troubleshooting technical or system-related issues in a business environment.
• Working knowledge of SQL and the ability to query data for investigation, validation, and troubleshooting.
• Ability to understand integrations, data flows, system configurations, APIs, batch processes, or similar technical concepts.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities and client projects simultaneously.
• Excellent written and verbal communication skills, particularly the ability to explain technical concepts to non-technical audiences.

Preferred Qualifications

• Experience working for a bank, credit union, fintech company, or financial technology provider.
• Knowledge of banking operations, payments, electronic banking, or Regulation E dispute processes.
• Experience implementing or supporting SaaS platforms.
• Familiarity with banking core systems, digital banking platforms, payment processors, or other financial technology integrations.
• Experience working with Microsoft Azure or cloud-based SaaS environments.
• Familiarity with APIs, SFTP/file processing, data imports and exports, batch processing, or similar integrati