Client-Facing Back-End Implementation Engineer I

FINBOA Inc.; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Simple IRA with Company Match

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

FINBOA Inc. is seeking a Client Implementation Engineer (Back-End) I to work directly with banks and credit unions, configuring and troubleshooting technical components to bring new clients live. You will bridge client conversations with hands-on technical investigations, including data, integrations, and batch processes.

The role emphasizes problem-solving, clear communication with stakeholders, and collaboration with Product, Engineering, and external partners to ensure successful deployments.

Qualifications

• 3+ years in a client-facing role such as technical implementation, technical support, SaaS support, customer success, banking technology, or financial services operations.
• Experience troubleshooting technical or system-related issues in a business environment.
• Ability to understand integrations, data flows, system configurations, APIs, batch processes, or similar technical concepts.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal communication, especially explaining technical concepts to non-technical audiences.

Responsibilities

• Work directly with banks and credit unions to understand technical requirements, explain integration needs, troubleshoot issues, and guide clients toward a successful launch.
• Configure and support back-end components of client implementations, including integrations, data imports/exports, batch processes, and file exchanges.
• Investigate issues by reviewing system behavior, data, logs, configurations, and integration responses; coordinate resolution with appropriate teams.
• Use SQL to review and validate data, investigate issues, and support configuration activities (not a database developer role).
• Support client testing and UAT, validate integrations, identify unexpected behavior, and help ensure production readiness.
• Collaborate with Project Management, Client Experience, Product, Engineering, and external providers to keep projects moving forward.
• Translate technical concepts for client stakeholders with varying levels of technical expertise; interact with client operations and IT teams.
• Document technical findings and provide Product/Engineering with necessary information to investigate and resolve issues.
• Create and maintain implementation documentation, configuration guidance, troubleshooting resources, and internal knowledge articles.
• Use Asana to manage implementation activities, priorities, dependencies, and deadlines across multiple client projects.

Skills

Client-facing

Analytical thinking

Communication

Multi-project management

Banking industry experience

Education

High school diploma or equivalent

Tools

SQL

Job description

FINBOA Inc. is seeking a Client Implementation Engineer (Back-End) I to work directly with banks and credit unions, configuring and troubleshooting technical components to bring new clients live. You will bridge client conversations with hands-on technical investigations, including data, integrations, and batch processes.

The role emphasizes problem-solving, clear communication with stakeholders, and collaboration with Product, Engineering, and external partners to ensure successful deployments.