SaaS Account Manager | Renewals & Growth

WeHireYou; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days

Job summary

PagerDuty is seeking an Account Manager to lead a portfolio of existing SaaS customers, focusing on adoption, value realization, and renewal management. You will collaborate with cross-functional teams to drive renewals and identify expansion opportunities that deliver measurable business value.

The ideal candidate has strong commercial acumen, a data-driven approach, and experience with SaaS products and AI-driven insights. This role supports a hybrid work model across multiple offices.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer facing

Account management

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to lead a portfolio of existing SaaS customers, focusing on adoption, value realization, and renewal management. You will collaborate with cross-functional teams to drive renewals and identify expansion opportunities that deliver measurable business value.

The ideal candidate has strong commercial acumen, a data-driven approach, and experience with SaaS products and AI-driven insights. This role supports a hybrid work model across multiple offices.