SaaS Account Manager — Growth & Client Success

MRI Software LLC; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Private Medical Insurance

Health Cash Plan

Personal Pension

Parental Leave

25 days annual leave

Job summary

MRI Software LLC is seeking an Account Manager to build strong client relationships, drive retention and revenue growth, and maximize the value of MRI's software solutions for a diverse portfolio of customers. You will act as a trusted advisor, identify expansion opportunities, and help clients achieve business objectives across various industries.

Responsibilities include managing renewals, cross-selling MRI products, and maintaining accurate forecasts in Salesforce.

Qualifications

• Proven experience in Account Management, Customer Success, Sales, or a related customer-facing role within SaaS.
• Demonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retention.
• Experience managing renewals, upselling, or cross-selling activities.
• Strong consultative and solution-oriented approach to customer engagement.
• Excellent communication, presentation, and stakeholder management skills.
• Highly organized with strong time management and prioritisation abilities.
• Ability to work independently in a target-driven environment.
• Experience using CRM platforms such as Salesforce is advantageous.

Responsibilities

• Build mutually beneficial relationships with decision makers to ensure customer satisfaction and retention.
• Drive retention and revenue growth across a portfolio of clients.
• Identify opportunities for cross-selling MRI products.
• Maintain timely sales forecasts within Salesforce.
• Represent MRI professionally with clients and negotiate acceptable terms.
• Collaborate with Legal, Sales Operations, Marketing, Development, and Implementation teams.

Skills

Account Management

Customer Success

Sales

Communication

Stakeholder management

Time management

Independent worker

Tools

Salesforce

Job description

MRI Software LLC is seeking an Account Manager to build strong client relationships, drive retention and revenue growth, and maximize the value of MRI's software solutions for a diverse portfolio of customers. You will act as a trusted advisor, identify expansion opportunities, and help clients achieve business objectives across various industries.

Responsibilities include managing renewals, cross-selling MRI products, and maintaining accurate forecasts in Salesforce.